Return Policy

All of our toys go through rigorous quality control, but in the off-chance that you receive one that doesn’t work as its supposed to, we will make it right!

We stand behind all our products, and if you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for a credit, refund or exchange.

Please review the following information.

  – All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement.

  – Vibrators that are defective (motor stops working, cannot be charged, etc) within 90 days, can be exchanged for new identical vibrators. If we request the item, we will pay for the return shipping.

  – For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.

  – Vibrators may not be returned unless they are defective.

  – Shipping charges will only be refunded in cases where our error caused the return or the item is defective.

  – Pre-authorization is required for all returns and exchanges. For a Return Merchandise Authorization (RMA) number, please email sales@ladygasm.com.

To return a product to Ladygasm:

  – Email sales@ladygasm.com with your last name, order number, and the problem with your item.

  – Write down the Return Merchandise Authorization (RMA) number given to you by the customer service representative.

  – Repack the product with the packing slip in its original packaging.

  – Include the RMA number in the following return shipping address:

  – For your security, please return your product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Ladygasm is not responsible for items damaged or lost in transit.