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Frequently Asked Questions

What are the most popular products to order?

Due to its fame on the tv show Sex and the City, the Rabbit Vibrator Plus is the best-seller. Coming in a close second is the Orgasm Accelerator, and third the Ladygasm Brian. We especially recommend one of these three for women who are interested in purchasing their first toy. But as we know, all women are different... Just read the descriptions and watch the short explanation videos on every toy page to learn more.


How long will it take my order to arrive?

We ship all orders on the same day they are received. Our warehouse is located in New York, and shipping to a US address takes only 2-5 days - if regular US Postal Service shipping or Fedex Ground is selected. For your convenience, we also offer 2 day and overnight shipping options by Fedex. For international orders, shipping can take anywhere from 5-10 days, as we offer both EMS and standard Air Mail shipping.


Is the website safe to order from?

Yes. Our site uses Secure Socket Layering to guarantee that the order page is secure. We never save your credit card details - they are passed from us to the bank within a matter of miliseconds for approval or denial. We are secured by the Verisign Seal in the upper right-hand corner of the site. Click the logo to check for yourself.

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Privacy is important to me! Is your shipping discreet?

Yes, our shipping process is totally discreet, and you can rest assured that no one will know what is in the package we ship to you. Our return address is only a warehouse address in New York, and there is nothing about sex toys written on the outside of the package. Furthermore, we do not share our mailing lists with any other company, so you will never receive unsolicited mail from us.

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What is the return policy?

We guarantee all of our toys against breakage for 30 days. If you receive an item that stops working, or breaks within 30 days of receiving it, you can email us through the website for a return authorization number (RMA). You will be given a return shipping address by email. No returns are accepted without first receiving an RMA number. Unopened items that are still sealed in their original packaging may be returned for an exchange. We do not accept non-defective returns or exchanges of items that have been opened. Shipping charges will only be refunded in cases where an item was defective. We do not refund overnight or 2nd day shipping charges.

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How can I contact customer service if I have a question or problem?

Easy: just email us at sales@ladygasm.com and we'll get back to you within 24 hours, often sooner. We can also be reached by phone at 1.888.501.6467.

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Every woman is different and you are no exception. Different strokes for different folks, right? If you need help choosing which toy is right for you, just ask our expert - Miss Ladygasm. She will get back to you within 24 hours with an informative honest answer to your question.

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Ladygasm.com Offers:

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  • Free Shipping On Orders Above $75


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